Privacy Policy

1. Introduction

Threadline Systems ("we", "us", "our") operates the Threadline platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

2. Information We Collect

Information you provide

• Account information: name, email address, organization name
• Business data: orders, accounts, contacts, brands, commissions
• Communications: emails and messages sent through the Service
• Support requests and feedback

Information collected automatically

• Usage data: pages visited, features used, actions taken
• Device information: browser type, operating system, screen size
• Log data: IP address, access times, referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send administrative messages, updates, and security alerts
• Respond to support requests and communications
• Analyze usage patterns to improve the product
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: third-party vendors who assist in operating the Service (hosting, email delivery, analytics, error tracking), bound by confidentiality obligations
• Connected organizations: when you connect your organization to another on the platform, limited business data is shared as described in the product
• Legal requirements: when required by law, subpoena, or government request
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion as required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@threadline.systems.

8. Cookies

We use essential cookies to authenticate users and maintain session state. We may use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

9. Third-Party Services

The Service may integrate with third-party services (e.g., Google OAuth, email providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance.

12. Contact

Questions about this Privacy Policy? Contact us at hello@threadline.systems.